Automotive Service Advisor

Napleton Nissan; Kissimmee (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

No cost College Degree from Strayer

Paid Training

Discounts on products, services, and (

domiciliaries

Job summary

Ed Napleton Automotive Group seeks a Service Advisor for Napleton's Kissimmee CDJR. You will bridge customers and technicians, presenting repair recommendations and keeping clients informed through every step of the service process.

The role emphasizes exceptional customer service, clear communication, and the use of dealership technology to deliver accurate estimates and timely service. Growth opportunities and benefits are highlighted in the list of offerings.

Qualifications

• Exceptional customer service and communication skills.
• Tech-savvy and able to learn dealership software and processes.
• Previous automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check and be 18+.

Responsibilities

• Interact with customers to identify maintenance needs and explain service options.
• Write repair orders with cost and time estimates transparency.
• Provide timely, clear communication and updates to customers throughout the service process.
• Coordinate with technicians and parts to ensure timely completion of work.
• Maintain a positive attitude and professional conduct with customers and coworkers.
• Utilize Fixed Operations technology to track and manage service tasks.

Skills

Exceptional customer service

Tech savvy

Automotive knowledge

Job description

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor.Located at Napleton's Kissimmee CDJR, theService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Top compensation plans!
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• Paid Vacation and Sick Time
• No cost, No debt College Degree fromStrayer University
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.