Tech-Savvy Auto Service Advisor — Growth & Training

Napleton Automotive Group; Indianapolis (IN); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and–

Job summary

Ed Napleton Automotive Group in Carmel is seeking a Service Advisor to liaise between customers and technicians, presenting repair recommendations and maintaining excellent service standards. The position emphasizes transparent cost estimates and proactive communication to keep customers informed throughout the service process.

This role offers incentive-based pay with a potential total earnings range, reflecting skill and performance, plus medical, dental, vision insurance and 401k benefits.

Qualifications

• Exceptional Customer Service Skills.
• Tech-savvy, able to learn and utilize technology.
• Previous Automotive Service Advisor experience is a plus but not required.

Responsibilities

• Work with customers to ensure vehicle maintenance needs are met.
• Write repair orders with transparent cost and time estimates.
• Provide exceptional and timely communication to keep customers updated.
• Communicate with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and coworkers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer service

Tech savviness

Job description

Ed Napleton Automotive Group in Carmel is seeking a Service Advisor to liaise between customers and technicians, presenting repair recommendations and maintaining excellent service standards. The position emphasizes transparent cost estimates and proactive communication to keep customers informed throughout the service process.

This role offers incentive-based pay with a potential total earnings range, reflecting skill and performance, plus medical, dental, vision insurance and 401k benefits.