Tech-Savvy Service Advisor: Drive Safety & Loyalty

AutoNation; Los Angeles (CA); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health dental vision insurance

Maternity benefits

Vehicle discount programs

YouDecide discounts

DRVPNK charity involvement

Job summary

AutoNation in Los Angeles seeks a Service Advisor to bridge between Service Technicians and customers, explaining recommendations in plain language and identifying up-sell opportunities to keep drivers safe.

You will schedule and prepare appointments, greet customers, assess vehicle needs through walkarounds and inspections, and produce transparent repair estimates while ensuring a high level of customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Excellent customer experience demonstrated.
• Strong communication and interpersonal skills.
• Ability to set and achieve targeted goals.
• Sales experience is preferred but not required.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Skills

Customer service

Communication

Consultative selling

Goal setting

Interpersonal skills

Tech-savvy

Education

High school diploma or equivalent

Job description

AutoNation in Los Angeles seeks a Service Advisor to bridge between Service Technicians and customers, explaining recommendations in plain language and identifying up-sell opportunities to keep drivers safe.

You will schedule and prepare appointments, greet customers, assess vehicle needs through walkarounds and inspections, and produce transparent repair estimates while ensuring a high level of customer satisfaction.