Tech-Savvy Service Advisor: Drive Care & Loyalty

AutoNation; Timonium (MD); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase program

YouDecide discounts

Job summary

AutoNation is a leading automotive retailer seeking a Service Advisor to bridge the gap between Service Technicians and customers, explaining repair recommendations in plain language and identifying upsell opportunities to keep drivers safe.

The role sits in a fast-paced service lane where you’ll schedule appointments, greet customers, estimate costs, and coordinate with technicians and parts teams. You will drive customer loyalty through an exceptional service experience.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• The willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience.
• Meet or exceed targeted sales goals & the targeted customer satisfaction index.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives.
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle.
• Produce repair orders for customers, including cost and time estimates, with full transparency.
• Communicate frequently with technicians and parts associates to ensure timely completion of work.
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed.
• Follow up with customers to ensure satisfaction.
• Gain superior product knowledge to effectively help customers.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer experience

Communication

Consultative selling

Interpersonal skills

Organizational skills

Education

High school diploma

Job description

AutoNation is a leading automotive retailer seeking a Service Advisor to bridge the gap between Service Technicians and customers, explaining repair recommendations in plain language and identifying upsell opportunities to keep drivers safe.

The role sits in a fast-paced service lane where you’ll schedule appointments, greet customers, estimate costs, and coordinate with technicians and parts teams. You will drive customer loyalty through an exceptional service experience.