Tech-Savvy Retail Sales Pro: Elevate Customer Experience

Comcast; Santa Rosa (CA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Day-One benefits

Medical, Dental, and Vision coverage

Discount tickets to Universal Resorts

Paid Parental leave

Tuition reimbursement up to $8,000

Paid Time Off

401K match

Comcast XFINITY courtesy services

Job summary

Comcast is seeking a store-based sales associate to engage customers, explain product features, and deliver outstanding service in a fast-paced retail environment. You will help customers with account questions, process service requests, and promote Comcast/Xfinity offerings with enthusiasm.

The role requires a high school diploma or equivalent, a flexible schedule, and reliable attendance. You will lift boxes up to 25 pounds and work in a dynamic team focused on meeting sales targets.

Qualifications

• High School Diploma or equivalent required.
• Flexible schedule including evenings, weekends, and holidays.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and move around the store constantly.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Customer-focused

Workplace organization

Persuasion

Technical knowledge

Teamwork

Self motivation

Resilience

Communication

Critical thinking

Problem solving

Professional integrity

Education

High school diploma or equivalent

Job description

Comcast is seeking a store-based sales associate to engage customers, explain product features, and deliver outstanding service in a fast-paced retail environment. You will help customers with account questions, process service requests, and promote Comcast/Xfinity offerings with enthusiasm.

The role requires a high school diploma or equivalent, a flexible schedule, and reliable attendance. You will lift boxes up to 25 pounds and work in a dynamic team focused on meeting sales targets.