Retail Tech Sales Pro—Customer Experience

Comcast; Boston (MA); On-site; USD 54,442,752 - 76,477,464; Full time

Benefits offered by this job

Day-One benefits

Tuition reimbursement up to $8,000

401K with up to 6% match

Paid Time Off

Job summary

Comcast is seeking a dynamic Retail Sales Associate to welcome customers, explain products, and drive sales in our store. You will interpret accounts, process payments, and promote Comcast/Xfinity offerings while delivering outstanding service daily.

Join a fast-paced team with on-the-job training, comprehensive benefits, and opportunities for growth. A high school diploma and flexible scheduling are required; prior retail experience is a plus.

Qualifications

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self Motivation

Communication

Resilience

Critical Thinking Problem Solving

Professional Integrity

Education

High School Diploma or equivalent

Job description

Comcast is seeking a dynamic Retail Sales Associate to welcome customers, explain products, and drive sales in our store. You will interpret accounts, process payments, and promote Comcast/Xfinity offerings while delivering outstanding service daily.

Join a fast-paced team with on-the-job training, comprehensive benefits, and opportunities for growth. A high school diploma and flexible scheduling are required; prior retail experience is a plus.