Tech-Savvy Retail Sales Associate — Stock Grant Eligible

tmobile; Aurora (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Parental and family leave

Discounts on mobile service

Job summary

At T-Mobile, we support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You'll develop skills in customer interaction, use of digital resources, and making service plan recommendations. Success is measured by customer satisfaction and proficiency with products and tools.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork orientation

Education

High School Diploma/GED

Job description

At T-Mobile, we support retail operations by engaging customers and guiding their technology and service needs in a fast-paced store environment. You will build product knowledge, demonstrate solutions, and assist customers throughout their shopping journey.

You'll develop skills in customer interaction, use of digital resources, and making service plan recommendations. Success is measured by customer satisfaction and proficiency with products and tools.