Tech-Savvy Remote Call Center Agent (Part-Time)

Online River; Los Angeles (CA); On-site; USD 38,572 - 46,838; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription

Dental Coverage

Job summary

Online River is looking for a dedicated Call Center Agent based in Los Angeles, California. This part-time position involves providing excellent customer service by answering inbound calls, resolving customer inquiries, and ensuring a positive customer experience. Responsibilities include handling a high volume of customer calls, documenting interactions in the CRM system, and following up on issues. The role requires strong communication, problem-solving skills, and a customer service background. Benefits include medical, vision, and dental coverage after 30 days of employment.

Qualifications

• Excellent verbal communication and active listening skills are essential.
• Ability to think on your feet and resolve customer issues in a timely manner.
• Familiarity with CRM systems and basic computer operations.
• Previous experience in customer service or call center environments is preferred but not required.
• Strong organizational skills to manage multiple tasks and meet deadlines.

Responsibilities

• Handle a high volume of incoming calls from customers, addressing their inquiries, concerns, or complaints.
• Provide accurate information about products, services, and policies to assist customers with their needs.
• Resolve customer issues and complaints efficiently, escalating complex matters to supervisors when necessary.
• Document call details, customer interactions, and resolutions accurately into the company’s CRM system.
• Make outbound calls as needed to follow up on unresolved customer issues or to gather feedback.
• Follow company guidelines and call scripts while remaining flexible to ensure a personalized customer experience.
• Handle sensitive customer information with discretion and in compliance with privacy laws.
• Achieve daily, weekly, and monthly targets for call handling, customer satisfaction, and issue resolution.

Skills

Communication Skills

Problem-Solving Abilities

Technical Proficiency

Customer Service Experience

Time Management

Job description

Online River is looking for a dedicated Call Center Agent based in Los Angeles, California. This part-time position involves providing excellent customer service by answering inbound calls, resolving customer inquiries, and ensuring a positive customer experience. Responsibilities include handling a high volume of customer calls, documenting interactions in the CRM system, and following up on issues. The role requires strong communication, problem-solving skills, and a customer service background. Benefits include medical, vision, and dental coverage after 30 days of employment.