Service Center Analyst: Data Insights & Support

Online River; Los Angeles (CA); On-site; USD 38,572 - 46,838; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription

Dental Coverage

Job summary

Online River is looking for a dedicated Service Centre Analyst in Los Angeles, CA to join their Technical department on a part-time basis. This role involves analyzing service operations data, generating reports, and providing support to enhance customer satisfaction. The ideal candidate should have a bachelor's degree in a relevant field and experience in service operations, coupled with strong analytical and communication skills. The position offers various benefits, including medical, vision, and dental coverage.

Qualifications

• Proven experience in a service center or support role, with a strong understanding of service operations.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Collect, analyze, and interpret service center operational data.
• Generate reports highlighting performance metrics to management.
• Identify inefficiencies in processes and recommend improvements.
• Assist customers with inquiries and provide troubleshooting support.
• Monitor service interactions for quality and compliance.

Skills

Data analysis

Customer support

Problem-solving

Communication skills

Collaboration

Education

Bachelor’s degree in Business Administration, Information Technology, or related field

Tools

Excel

Tableau

ServiceNow

Zendesk

Job description

Online River is looking for a dedicated Service Centre Analyst in Los Angeles, CA to join their Technical department on a part-time basis. This role involves analyzing service operations data, generating reports, and providing support to enhance customer satisfaction. The ideal candidate should have a bachelor's degree in a relevant field and experience in service operations, coupled with strong analytical and communication skills. The position offers various benefits, including medical, vision, and dental coverage.