Bilingual Call Center Agent – Spanish/English

Online River; Los Angeles (CA); On-site; USD 38,572 - 46,838; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription

Dental Coverage

Job summary

Online River is looking for a Bilingual Call Center Representative in Los Angeles, California. This part-time position requires fluency in Spanish and English while providing exceptional customer service. Responsibilities include addressing customer inquiries, resolving issues, maintaining product knowledge, and documenting customer interactions. Ideal candidates will have a high school diploma and strong communication skills. Benefits include medical, vision, and dental insurance. Flexible shifts are required, including evenings and weekends.

Qualifications

• Previous experience in a call center or customer service role is a plus.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Provide high-quality customer service by responding to incoming calls, emails, and chats.
• Identify and resolve customer issues by analyzing their needs.
• Maintain an in-depth understanding of the company’s products and services.
• Accurately document customer interactions in the CRM system.
• Assist customers with product inquiries and promote relevant services.
• Work closely with team members to enhance service delivery.
• Participate in ongoing training sessions to improve skills.
• Meet or exceed performance goals and provide feedback to management.

Skills

Bilingual fluency in Spanish and English

Strong communication and interpersonal skills

Ability to handle difficult customer interactions

Proficient in using computers

Education

High school diploma or equivalent

Associate’s or bachelor’s degree preferred

Job description

Online River is looking for a Bilingual Call Center Representative in Los Angeles, California. This part-time position requires fluency in Spanish and English while providing exceptional customer service. Responsibilities include addressing customer inquiries, resolving issues, maintaining product knowledge, and documenting customer interactions. Ideal candidates will have a high school diploma and strong communication skills. Benefits include medical, vision, and dental insurance. Flexible shifts are required, including evenings and weekends.