Part-Time Outreach Information Specialist

Online River; Los Angeles (CA); On-site; USD 38,572 - 44,083; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription

Dental Coverage

Job summary

Online River in Los Angeles seeks a part-time Outreach Information Coordinator to join the Customer Service team. This role serves as a primary contact for customers, resolving inquiries and ensuring satisfaction through effective communication across various channels. Responsibilities include managing orders, addressing complaints, and maintaining detailed records. Benefits include medical, vision, and dental coverage after 30 days of employment, making it an attractive opportunity for motivated individuals.

Qualifications

• Strong verbal and written communication abilities are required.
• Active listening to customer concerns is essential.
• Quick identification and resolution of issues is expected.
• Familiarity with customer service software is preferred.
• Understanding and compassion towards customers is necessary.
• Flexibility to changing needs and procedures is important.
• Effective prioritization of tasks is required.
• Accurate recording and handling of customer information is crucial.
• Informed about company offerings is needed.
• Collaborative and supportive of colleagues is important.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Process orders, returns, and exchanges.
• Resolve customer issues and complaints in a timely manner.
• Document and track customer interactions and feedback.
• Collaborate with other departments to address complex issues.
• Follow up with customers to ensure satisfaction.
• Maintain a positive and professional demeanor at all times.
• Meet or exceed performance metrics for response time and quality.
• Stay updated on company products, services, and policies.

Skills

Communication Skills

Active Listening

Problem-Solving Skills

Technical Proficiency

Empathy

Adaptability

Time Management

Attention to Detail

Knowledge of Products/Services

Teamwork

Job description

Online River in Los Angeles seeks a part-time Outreach Information Coordinator to join the Customer Service team. This role serves as a primary contact for customers, resolving inquiries and ensuring satisfaction through effective communication across various channels. Responsibilities include managing orders, addressing complaints, and maintaining detailed records. Benefits include medical, vision, and dental coverage after 30 days of employment, making it an attractive opportunity for motivated individuals.