Remote Support Engineer (Part-Time, $26-$32/hr)
Online River
14 days+
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Benefits offered by this job
Job summary
Online River in Los Angeles is looking for a Support Engineer to deliver exceptional technical support, troubleshoot issues, and train customers on product features. You will collaborate with our engineering team to improve products and assist in monitoring system performance. Qualifications include a Bachelor's degree in Computer Science, technical support experience, and excellent communication skills. Full-time employees enjoy benefits like medical, vision, and dental coverage.
Qualifications
- Proven experience in a technical support role, preferably within a software or technology environment.
- Excellent problem-solving and troubleshooting skills with a keen attention to detail.
- Ability to work collaboratively in a team environment and manage multiple tasks effectively.
Responsibilities
- Respond to customer inquiries and technical issues via phone, email, and chat.
- Diagnose and resolve hardware and software problems.
- Create and maintain documentation of support cases.
- Work closely with engineering and product teams.
- Provide training to customers on product features.
- Monitor system performance and customer environments.
- Assist customers in implementing software updates.
- Conduct quality assurance checks on support tickets.
- Gather customer feedback to identify trends.
- Participate in on-call rotation for after-hours support.
Skills
Technical support experience
Strong problem-solving skills
Communication skills
Knowledge of operating systems
Ticketing systems experience
Education
Bachelor's degree in Computer Science or related field
Tools
Support tools
Job description
Online River in Los Angeles is looking for a Support Engineer to deliver exceptional technical support, troubleshoot issues, and train customers on product features. You will collaborate with our engineering team to improve products and assist in monitoring system performance. Qualifications include a Bachelor's degree in Computer Science, technical support experience, and excellent communication skills. Full-time employees enjoy benefits like medical, vision, and dental coverage.
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