Remote Call Center Communication Specialist (Part-Time)

Online River; Los Angeles (CA); On-site; USD 35,817 - 46,838; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription

Dental Coverage

Job summary

Online River is seeking a part-time Call Center Communication Specialist in Los Angeles, California. This role involves serving as the first point of contact for customers, providing exceptional service via phone, email, and chat. Responsibilities include problem resolution, call management, and documentation of customer interactions. Ideal candidates will have strong communication skills and previous customer service experience. Benefits include medical, vision, and dental insurance after 30 days of full-time employment.

Qualifications

• Proven experience in a customer service or call center environment.
• Ability to work in a fast-paced environment.

Responsibilities

• Engage with customers to address inquiries and resolve issues.
• Identify customer needs through active listening.
• Maintain knowledge of the company's products and services.
• Document customer interactions in the CRM system.
• Handle inbound and outbound calls efficiently.
• Gather customer feedback to improve service.
• Collaborate with team members to resolve complex issues.
• Participate in training to enhance skills.
• Follow company policies regarding customer interactions.
• Meet performance metrics for call resolution and satisfaction.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Proficiency in using CRM software

Ability to manage multiple tasks

Flexibility to work various shifts

Education

High school diploma or equivalent; associate degree or higher preferred

Job description

Online River is seeking a part-time Call Center Communication Specialist in Los Angeles, California. This role involves serving as the first point of contact for customers, providing exceptional service via phone, email, and chat. Responsibilities include problem resolution, call management, and documentation of customer interactions. Ideal candidates will have strong communication skills and previous customer service experience. Benefits include medical, vision, and dental insurance after 30 days of full-time employment.