Part-Time Customer Service Specialist – Information Processing

Online River; Los Angeles (CA); On-site; USD 38,572 - 44,083; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription

Dental Coverage

Job summary

Online River is looking for a part-time Outreach Information Processing Coordinator in Los Angeles. This role focuses on providing exceptional customer service by responding to inquiries, processing orders, and resolving issues across various communication channels. The ideal candidate will possess strong communication, problem-solving, and adaptability skills. Benefits include medical, vision, and dental coverage after 30 days of full-time employment. Join Online River to support our customer service initiatives!

Qualifications

• Strong verbal and written communication abilities for effective customer interaction.
• Active listening skills to address customer concerns attentively.
• Quick identification and resolution of issues to enhance customer satisfaction.
• Familiarity with customer service software and applications.
• Empathy in understanding and providing support to customers.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about products, services, and policies.
• Process orders, returns, and exchanges for customers.
• Resolve customer issues and complaints promptly.
• Document and track customer interactions and feedback.

Skills

Strong verbal and written communication abilities

Active listening

Quick problem identification and resolution

Technical proficiency with customer service software

Empathy

Adaptability

Effective time management

Attention to detail

Knowledge of company products/services

Teamwork

Job description

Online River is looking for a part-time Outreach Information Processing Coordinator in Los Angeles. This role focuses on providing exceptional customer service by responding to inquiries, processing orders, and resolving issues across various communication channels. The ideal candidate will possess strong communication, problem-solving, and adaptability skills. Benefits include medical, vision, and dental coverage after 30 days of full-time employment. Join Online River to support our customer service initiatives!