Tech-Savvy Project Coordinator | Client & Dispatch Support

Technology Resource Center of America, LLC; Denton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Technology Resource Center of America, LLC is seeking a candidate who can independently manage projects and assist with technical support. The successful applicant will respond to customer requests and provide exceptional service.

The position requires previous customer service experience, strong communication skills, and proficiency in Microsoft Office applications. Become a key player in enhancing customer satisfaction and streamlining project management.

Qualifications

• Previous customer service experience a must.
• Ability to stay calm when resolving customer issues.
• Excellent verbal and written communication skills.
• Excellent follow-up and organizational skills.
• Ability to handle multiple tasks effectively.

Responsibilities

• Independently manages basic projects and assists the Project Management Director.
• Identifies, researches, and resolves technical problems.
• Responds to requests for technical support via phone, email, and in-person.
• Documents, tracks, and monitors project tickets for completion.
• Dispatches technicians to customer sites.
• Provides customer service and support.
• Interfaces with sales and customer contacts for project scheduling.

Skills

Customer service experience

Verbal communication

Written communication

Time management

Organizational skills

Microsoft Outlook proficiency

Microsoft Word proficiency

Microsoft Excel proficiency

Job description

Technology Resource Center of America, LLC is seeking a candidate who can independently manage projects and assist with technical support. The successful applicant will respond to customer requests and provide exceptional service.

The position requires previous customer service experience, strong communication skills, and proficiency in Microsoft Office applications. Become a key player in enhancing customer satisfaction and streamlining project management.