Assistant Project Coordinator

Technology Resource Center of America, LLC; Denton (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Technology Resource Center of America, LLC is seeking a candidate who can independently manage projects and assist with technical support. The successful applicant will respond to customer requests and provide exceptional service.

The position requires previous customer service experience, strong communication skills, and proficiency in Microsoft Office applications. Become a key player in enhancing customer satisfaction and streamlining project management.

Qualifications

• Previous customer service experience a must.
• Ability to stay calm when resolving customer issues.
• Excellent verbal and written communication skills.
• Excellent follow-up and organizational skills.
• Ability to handle multiple tasks effectively.

Responsibilities

• Independently manages basic projects and assists the Project Management Director.
• Identifies, researches, and resolves technical problems.
• Responds to requests for technical support via phone, email, and in-person.
• Documents, tracks, and monitors project tickets for completion.
• Dispatches technicians to customer sites.
• Provides customer service and support.
• Interfaces with sales and customer contacts for project scheduling.

Skills

Customer service experience

Verbal communication

Written communication

Time management

Organizational skills

Microsoft Outlook proficiency

Microsoft Word proficiency

Microsoft Excel proficiency

Job description

TRCA is a comprehensive provider of nationwide communications technology hardware and repair, service and maintenance, and new technology sales. By utilizing a single source for these three spheres of expertise TRCA consolidates the efforts of your IT department, and customizes packages that meet the specific needs of your organization.

Job Description

• Independently manages basic projects and assists the Project Management Director on larger projects.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personal requests for technical support.
• Documents, tracks, and monitors project tickets to ensure timely and satisfactory completion.
• Dispatches the appropriate technician to the customer site.
• Provides top notch customer service.
• Interfaces directly with sales and customer contacts to schedule, monitor and track projects.
• Dispatches technicians internally or nationwide for service work.
• Opens and manages tickets in ConnectWise software.
• Tracks services tickets from beginning to the end of the project.
• Assist with billing and make calls on past due vendor invoices.
• Assist with maintaining vendor records for insurance and agreements.
• Provide after hours on-call customer support when assigned.

Qualifications

• Previous customer service experience a must.
• Ability to stay calm when resolving customer issues.
• Excellent verbal and written communication.
• Excellent follow up and organizational skills.
• Proficiency in Microsoft Outlook, Word and Excel required.
• Time management skills and ability to handle multiple tasks.