Tech-Savvy Product Support Specialist

LCS - London Computer Systems; Cincinnati (OH); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Annual company bonus

10 paid company holidays

Paid time off

Life insurance

Paid medical leave/disability

Paid parental leave

On-site fitness center

Hybrid work schedule options

Job summary

London Computer Systems (LCS) in Cincinnati, OH, is seeking a Product Support Specialist to help customers troubleshoot Rent Manager scripting, guide them through workflows, and build product expertise through a structured certification program.

Ideal candidates have a background in CS/IT or scripting and a strong customer-service mindset; a hybrid, on-site environment with on-call possible evenings/weekends is described, plus room to grow through training and certifications.

Qualifications

• High school diploma or equivalent required.
• A strong interest in programming, scripting, software development, or technical problem solving.
• A strong customer service mindset and desire to help others.
• Clear verbal communication skills and the ability to explain software concepts in an approachable way.
• Strong problem-solving skills and the ability to learn new information quickly.
• Comfort working with software systems and technical concepts.
• Attention to detail and commitment to accurate documentation.
• Ability to manage multiple priorities while maintaining quality and professionalism.
• Reliable attendance, punctuality, personal accountability, and a strong work ethic.
• Ability to work independently while also collaborating with teammates and escalation resources.
• Availability to be on-call during evenings or weekends as assigned.

Responsibilities

• Become a subject matter expert in Rent Manager scripting and custom automation.
• Troubleshoot scripting questions, software functionality, and technical issues for customers.
• Help customers understand scripting concepts, troubleshoot customizations, and resolve software-related problems.
• Answer customer questions by phone while providing clear, professional technical guidance.
• Take ownership of assigned support cases and follow through until they are resolved.
• Use internal documentation, knowledge resources, and team support to research and resolve customer issues.
• Document customer interactions accurately in the ticket-tracking system.
• Participate in ongoing training and certification programs to expand your product knowledge.
• Maintain daily productivity expectations in a fast-paced, customer-focused support environment.

Skills

Programming interest

Scripting

Customer service mindset

Clear verbal communication

Problem solving

Detail oriented

Multitasking

Independent yet collaborative

Education

High school diploma or equivalent

Associate’s or bachelor’s degree in Computer Science or related field

Tools

CRM software

Ticketing systems

Job description

London Computer Systems (LCS) in Cincinnati, OH, is seeking a Product Support Specialist to help customers troubleshoot Rent Manager scripting, guide them through workflows, and build product expertise through a structured certification program.

Ideal candidates have a background in CS/IT or scripting and a strong customer-service mindset; a hybrid, on-site environment with on-call possible evenings/weekends is described, plus room to grow through training and certifications.