Product Support Specialist - Scripting

London Computer Systems; Cincinnati (OH); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Annual company bonus

10 paid company holidays

Paid time off

Life insurance

Paid parental leave

Job summary

London Computer Systems in Cincinnati, Ohio seeks a Product Support Specialist to help customers troubleshoot Rent Manager scripting and workflows. You'll join a structured training program to build product knowledge and career growth in a dynamic, customer-focused environment.

Typical schedule is 10 a.m. to 7 p.m., with potential shift adjustments. Prior scripting or software development interest is valued, along with strong communication and problem-solving skills.

Qualifications

• Strong interest in programming, scripting, software development, or technical problem solving.
• Clear verbal communication and ability to explain software concepts accessibly.
• Willingness to be on-call during evenings or weekends as assigned.

Responsibilities

• Troubleshoot issues by phone, answer product questions, and guide users through workflows.
• Become a subject matter expert in Rent Manager scripting and custom automation.
• Take ownership of support cases and follow through until resolution.

Skills

Scripting experience

Customer communication

Problem solving

Technical guidance

Independence with teamwork

Education

High school diploma

Associate’s or bachelor’s degree in CS/SE/IT

Tools

CRM systems

Ticketing systems

Job description

Do you enjoy coding, solving technical problems, and helping people use software more effectively? Are you looking for an opportunity to build real-world experience with a commercial software platform while continuing to use your programming skills?

We're looking for a Product Support Specialist to join our Product Support team. This role is ideal for recent Computer Science, Information Technology, Software Engineering, or Computer Information Systems graduates - or anyone with scripting experience who enjoys solving problems and working directly with customers.

In this role, you will work directly with customers by phone to troubleshoot issues, answer product questions, and guide users through software workflows. You will be part of a structured training and certification program designed to help you build expertise across multiple areas of the product and grow your career over time.

The standard schedule for this role is 10 a.m. to 7 p.m., with the opportunity to move to earlier shifts based on availability.

What You’ll Do

• Become a subject matter expert in Rent Manager scripting and custom automation.
• Troubleshoot scripting questions, software functionality, and technical issues for customers.
• Help customers understand scripting concepts, troubleshoot customizations, and resolve software-related problems.
• Answer customer questions by phone while providing clear, professional technical guidance.
• Take ownership of assigned support cases and follow through until they are resolved.
• Use internal documentation, knowledge resources, and team support to research and resolve customer issues.
• Document customer interactions accurately in the ticket-tracking system.
• Participate in ongoing training and certification programs to expand your product knowledge.
• Maintain daily productivity expectations in a fast-paced, customer-focused support environment.

What You’ll Learn

We provide a structured learning path that helps Product Support Specialists develop expertise across Rent Manager product areas, including technical support, general product functionality, receivables and payables, owners and finance, integrations, mobile functionality, and scripting. New team members typically begin in one product area and expand their knowledge through formal training and certifications.

What We’re Looking For

• High school diploma or equivalent required.
• A strong interest in programming, scripting, software development, or technical problem solving.
• A strong customer service mindset and desire to help others.
• Clear verbal communication skills and the ability to explain software concepts in an approachable way.
• Strong problem-solving skills and the ability to learn new information quickly.
• Comfort working with software systems and technical concepts.
• Attention to detail and commitment to accurate documentation.
• Ability to manage multiple priorities while maintaining quality and professionalism.
• Reliable attendance, punctuality, personal accountability, and a strong work ethic.
• Ability to work independently while also collaborating with teammates and escalation resources.
• Availability to be on-call during evenings or weekends as assigned.

Nice to Have

• Associate’s or bachelor’s degree in Computer Science, Software Engineering, Information Technology, Computer Information Systems, or a related technical field.
• Coursework or experience with programming or scripting languages.
• One to two years of experience in customer support, technical support, SaaS support, or a call center environment.
• Experience with CRM, ticketing, or customer support systems.
• Basic understanding of accounting, property management, financial workflows, or accounting software.

Compensation and Growth

This is a full-time, non-exempt role with a base pay range of $21.64-$28.85 per hour. Starting hourly pay begins at $21.64, with structured increases tied to completion of certification milestones. The role is also eligible for annual merit adjustments and an annual performance bonus of 5%.

Our skills-based progression model gives you a clear path to grow your knowledge, expand your product expertise, and advance your career within the organization.

Why Join Us?

• Use your programming knowledge in a customer-facing technical role.
• Build valuable software support experience.
• Structured onboarding, training, and certification milestones.
• Supportive team environment with mentorship and escalation resources.
• Clear expectations and transparent growth opportunities tied to demonstrated skill development.
• Opportunity to develop highly transferable technical and customer-facing skills.

Benefits

• Health, dental, and vision insurance
• 401(k) with employer match
• Annual company bonus
• 10 paid company holidays
• Paid time off
• Life insurance
• Paid medical leave/disability insurance
• Paid parental leave
• Contemporary office building and wooded campus with nature trail
• On-site fitness center
• Recognized as one of Cincinnati's "Top Places to Work"

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun - from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.

Candidates must live in the Greater Cincinnati area or be willing to relocate.

LCS is an Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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