Product Support Specialist: Scripting & Software Help

London Computer Systems; Cincinnati (OH); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Annual company bonus

10 paid company holidays

Paid time off

Life insurance

Paid parental leave

Job summary

London Computer Systems in Cincinnati, Ohio seeks a Product Support Specialist to help customers troubleshoot Rent Manager scripting and workflows. You'll join a structured training program to build product knowledge and career growth in a dynamic, customer-focused environment.

Typical schedule is 10 a.m. to 7 p.m., with potential shift adjustments. Prior scripting or software development interest is valued, along with strong communication and problem-solving skills.

Qualifications

• Strong interest in programming, scripting, software development, or technical problem solving.
• Clear verbal communication and ability to explain software concepts accessibly.
• Willingness to be on-call during evenings or weekends as assigned.

Responsibilities

• Troubleshoot issues by phone, answer product questions, and guide users through workflows.
• Become a subject matter expert in Rent Manager scripting and custom automation.
• Take ownership of support cases and follow through until resolution.

Skills

Scripting experience

Customer communication

Problem solving

Technical guidance

Independence with teamwork

Education

High school diploma

Associate’s or bachelor’s degree in CS/SE/IT

Tools

CRM systems

Ticketing systems

Job description

London Computer Systems in Cincinnati, Ohio seeks a Product Support Specialist to help customers troubleshoot Rent Manager scripting and workflows. You'll join a structured training program to build product knowledge and career growth in a dynamic, customer-focused environment.

Typical schedule is 10 a.m. to 7 p.m., with potential shift adjustments. Prior scripting or software development interest is valued, along with strong communication and problem-solving skills.