Software Product Support Specialist

London Computer Systems; Cincinnati (OH); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Annual company bonus

10 paid company holidays

Paid time off

Life insurance

Paid parental leave

Job summary

London Computer Systems in Cincinnati, Ohio, is seeking a Product Support Specialist to provide front-line support for Rent Manager, our proprietary property management software. You will troubleshoot issues, guide users through workflows, and own cases from start to resolution while engaging in a structured training path. The role offers a structured learning path across product areas, with a shift pattern from 10 a.m.

to 7 p.m. and potential shift changes based on availability.

Qualifications

• Customer-focused role providing front-line support for Rent Manager.
• Clear verbal communication and the ability to explain software concepts.

Responsibilities

• Troubleshoot customer questions related to product functionality and workflows.
• Provide guidance and resolve software-related issues.
• Document interactions in the ticket-tracking system and maintain ownership of cases.
• Participate in training and certification programs to expand product knowledge.

Skills

Customer service

Problem solving

Verbal communication

Learning fast

Documentation

Team collaboration

Education

Associate or bachelor’s degree

Tools

CRM

Ticketing systems

Job description

London Computer Systems in Cincinnati, Ohio, is seeking a Product Support Specialist to provide front-line support for Rent Manager, our proprietary property management software. You will troubleshoot issues, guide users through workflows, and own cases from start to resolution while engaging in a structured training path. The role offers a structured learning path across product areas, with a shift pattern from 10 a.m.

to 7 p.m. and potential shift changes based on availability.