Technical Support Specialist

London Computer Systems

Cincinnati (OH)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid time off

Wellness program rewards

Job summary

A software solutions provider in Cincinnati is seeking a Technical Support Specialist. You will become an expert in Rent Manager software, troubleshoot software issues, and support customers effectively. The ideal candidate will have experience in technical support, strong problem-solving skills, and familiarity with tools like ticketing systems. Enjoy a hybrid work environment and comprehensive benefits including health insurance, paid time off, and a fun, collaborative culture.

Qualifications

Previous experience in technical support or help desk roles.
Strong problem-solving and troubleshooting abilities.
Ability to adapt in a fast-paced environment.

Responsibilities

Become an expert in Rent Manager and related applications.
Troubleshoot software issues through various communication channels.
Document and track issues using ticketing software.

Skills

Problem-solving

Troubleshooting

Communication skills

Familiarity with ticketing systems

Basic networking knowledge

Education

IT/Computer Science degree

Tools

Windows

Office 365

Job description

Overview

Are you the go-to problem-solver when it comes to tech questions? London Computer Systems (LCS) is hiring Technical Support Specialists to join our Product Support team. You’ll become an expert in our Rent Manager Property Management Software and help customers get the most out of it by resolving questions and troubleshooting issues—whether it’s related to data, connectivity, reports, or our mobile app—often on the very first call. If you enjoy learning new technology, digging into challenges, and helping people succeed, this role is for you.

What You’ll Do

Become an expert in Rent Manager and its related applications
Troubleshoot software and technical issues via phone, email, and remote sessions
Guide users with clear communication and best practices
Document and track issues using ticketing software
Collaborate with internal teams to improve processes and customer satisfaction

What You Bring

Previous experience in technical support, help desk, or customer-facing service role
Strong problem-solving, troubleshooting, and communication skills
Familiarity with tools like ticketing systems, remote support, or softphones
Working knowledge of Windows, Office 365, and basic networking (WAN/LAN)
Accountability and adaptability in a fast-paced environment

Ideal Candidates

IT/Computer Science grads or those with programming experience can leverage our scripting tools to help customers with custom reports.
Backgrounds in retail management, tutoring, training, or teaching are also a great fit—your ability to guide and support others matters most.
Even if your background isn’t traditional, if you love learning technology and helping people, this role could be the right fit for you.

Why Work at LCS

Hybrid flexibility: 50% in-office, 50% remote
Comprehensive training to set you up for success from day one
Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards
Fun, collaborative culture: Recognized as one of Cincinnati’s Top Workplaces with food trucks, trivia, sports teams, and more
Modern office campus: fitness center and nature trail

About LCS

London Computer Systems (LCS), based in Cincinnati, Ohio, builds software and technology solutions that help businesses thrive. We’ve been recognized as a Top Workplace since 2012 for our supportive, collaborative, and fun culture.

Candidates who are currently students and will graduate by May 2026 are encouraged to apply.

LCS is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Candidates must live in the Greater Cincinnati area or be willing to relocate.

Expected hours: 40 per week

Schedule & Location