Tech-Savvy Front Desk & IT Support Coordinator

Enterprise Computer LLC; Clinton (CT); On-site; USD 32,000 - 48,000; Full time

Job summary

Enterprise Computer is looking for a friendly, dependable front desk specialist to join our Clinton, Connecticut office in a Customer Care / Front Desk Support role. You will be the first point of contact for customers and will handle a mix of service requests, scheduling, sales, and basic technical support.

You will greet customers, answer calls, gather information, create service tickets, coordinate remote or in-shop assistance, and communicate status updates to clients.

Qualifications

• Friendly and professional with customers.
• Comfortable speaking with people on the phone.
• Patient and able to explain things clearly.
• Organized and able to manage several tasks at once.
• Dependable and punctual.
• Comfortable using Windows and Microsoft Office.
• Willing to learn basic computer troubleshooting.

Responsibilities

• Answer incoming phone calls and assist customers with questions or service requests.
• Greet and assist customers who come into the office.
• Gather information about computer and technology problems and create service tickets.
• Help determine whether a customer needs remote support, in-shop service, or an on-site technician.
• Schedule appointments and coordinate service calls.
• Communicate service status and updates to customers.
• Assist customers with basic computer, email, printer, password, and connectivity questions.
• Perform basic troubleshooting when appropriate.

Skills

Customer service

Administrative skills

Multi-tasking

Communication

Problem solving

Tools

Windows OS

Microsoft Office

Ticketing system

QuickBooks

Job description

Enterprise Computer is looking for a friendly, dependable front desk specialist to join our Clinton, Connecticut office in a Customer Care / Front Desk Support role. You will be the first point of contact for customers and will handle a mix of service requests, scheduling, sales, and basic technical support.

You will greet customers, answer calls, gather information, create service tickets, coordinate remote or in-shop assistance, and communicate status updates to clients.