Help Desk Technician: IT Support & Customer Care Pro

Yourcts; North Mankato (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K Retirement plan matching

Cell phone reimbursement

Health insurance

Dental and Vision insurance

Employee discount

Health savings account

Life insurance

Job summary

CTS is a technology provider focused on keeping organizations working and secure. The Help Desk Technician is the frontline of customer interaction, handling service requests, diagnosing hardware and software issues, and coordinating with the team to resolve problems.

Ideal candidates have IT support and customer service experience, strong PC skills including Microsoft Office and Windows, and excellent communication and organizational abilities.

Qualifications

• IT support experience.
• Customer service experience.
• Strong PC skills including Microsoft Office, Windows, and IP Telephony.

Responsibilities

• Answer service requests.
• Troubleshoot hardware and software issues.
• Consult with customers and provide advice.
• Manage assigned issues.
• Develop and maintain remote monitoring and management tools.
• Collaborate with team members.
• Display professional behavior.
• Engage in cross training and ongoing education.
• Track time and expenses according to policy.
• Be prepared for after-hours work or occasional off-site jobs.
• Improve processes with management.

Skills

IT Support

Customer Service

Microsoft Office

Windows

IP Telephony

Problem Solving

Communication

Organization

Education

Associate degree or equivalent

Job description

CTS is a technology provider focused on keeping organizations working and secure. The Help Desk Technician is the frontline of customer interaction, handling service requests, diagnosing hardware and software issues, and coordinating with the team to resolve problems.

Ideal candidates have IT support and customer service experience, strong PC skills including Microsoft Office and Windows, and excellent communication and organizational abilities.