Customer Experience & Admin Coordinator, Tech-Savvy

luxurybathtechnologies; El Cajon (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to join our growing team. You’ll work across sales, marketing, operations and administrative tasks while keeping appointments, leads, and day‑to‑day tasks moving.

This role blends customer service with administrative duties; you’ll answer calls, schedule appointments, maintain CRM records, assist with reports, and support marketing with basic social media and lead tracking.

Qualifications

• Experience with CRM systems and scheduling workflows preferred.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage multiple priorities.
• Excellent communication, both written and spoken.
• Willingness to learn new software and adapt to changing processes.

Responsibilities

• Answer calls, text, and email from customers.
• Follow up with new and existing leads.
• Schedule, confirm, reschedule, and manage appointments.
• Coordinate calendars for Design Coordinators.
• Maintain CRM records and lead information accurately.
• Assist with reports, spreadsheets, and meeting follow-up.
• Support marketing with basic social media and lead tracking.
• Identify and resolve scheduling or communication issues.
• Learn and troubleshoot new software and internal systems.

Skills

CRM proficiency

Scheduling

Organization

Multitasking

Communication

Adaptability

Tools

CRM platforms

Spreadsheet basics

Email/Calendar tools

Job description

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to join our growing team. You’ll work across sales, marketing, operations and administrative tasks while keeping appointments, leads, and day‑to‑day tasks moving.

This role blends customer service with administrative duties; you’ll answer calls, schedule appointments, maintain CRM records, assist with reports, and support marketing with basic social media and lead tracking.