Customer Experience & Administrative Coordinator

Luxury Bath Technologies; El Cajon (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

American Bathroom Remodelers in San Diego, CA is seeking a dependable Customer Experience & Administrative Coordinator to support customers and work with sales, marketing, operations, and admin teams. You’ll manage appointments, keep CRM records accurate, and help with reports and projects while learning new systems.

This in-office role values organization, proactive problem solving, and strong communication.

Qualifications

• Friendly, dependable and organized.
• Technologically proficient with quick learning of new software.
• Comfortable using CRM platforms and calendars.
• Strong communication and multitasking skills.
• Experience in customer service or scheduling is a plus.

Responsibilities

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Skills

Customer service

Organization

Tech-savvy

CRM proficiency

Learning ability

Communication

Tools

CRM platforms

Spreadsheets

Calendars

Web-based tools

Business apps

Job description

Customer Experience & Administrative Coordinator

American Bathroom Remodelers
San Diego, CA | In-Office

American Bathroom Remodelers is looking for a dependable, organized,technologically proficientCustomer Experience & Administrative Coordinator to join our growing team.

This is more than a traditional call center role. You’ll support customers while also working closely with oursales, marketing, operations, and administrative teamsto help keep appointments, schedules, leads, and day-to-day tasks moving.

We’re looking for someone who is comfortable wearing multiple hats, learning new systems quickly, and adapting as priorities and processes change.

What You’ll Do

• Answer incoming calls and communicate with customers by phone, text, and email
• Follow up with new and existing leads
• Schedule, confirm, reschedule, and manage customer appointments
• Coordinate calendars for our Design Coordinators
• Keep CRM records, notes, and lead information accurate
• Assist with administrative tasks, reports, spreadsheets, and meeting follow-up
• Support marketing with basic social media, research, lead tracking, and projects
• Help identify and resolve scheduling or communication issues
• Learn, use, and troubleshoot new software, platforms, and internal systems

Who We’re Looking For

You should be:

• Friendly, confident, and professional on the phone
• Highly organized and detail-oriented
• Dependable and strong at follow-through
• Comfortable juggling multiple priorities
• Proactive and willing to help where needed
• Technologically proficient and comfortable learning new software and systems quickly
• Comfortable working with CRM platforms, email, calendars, spreadsheets, web-based tools, and business applications
• Resourceful when troubleshooting unfamiliar systems or processes
• Able to learn new technology without requiring constant step-by-step direction
• Someone who takes ownership and helps keep things moving

Customer service, administrative, scheduling, call center, sales support, CRM, or home-improvement experience is helpful, but not required.

We would rather hire someone who isintelligent, dependable, resourceful, adaptable, technologically proficient, and great with peoplethan someone who simply checks every box on a resume.