Tech-Savvy Customer Support Specialist

HR Collaboration Group LLC; New Paris (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay programs

Health & Wellness Benefits

Retirement Program with Employer Match

Paid Vacations and Holidays

Flexible work environment

Disability Programs

Job summary

New Paris Tech in New Paris, IN is seeking a Customer Service Representative to organize and handle day-to-day customer activities, deliver exceptional service, resolve routine issues, and retain customers.

The role requires strong communication, technical aptitude, and the ability to work with teams in a fast-paced environment. Competitive pay and benefits are offered; core hours 8am-5pm, Monday through Friday.

Qualifications

• Solid technical aptitude to diagnose routine internet, Wi-Fi, telephone, or networking issues.
• 2+ years of customer service, call center, retail, billing, or related service experience preferred.
• Experience with CRM, billing, ticketing/help-desk, and payment-processing tools.
• Excellent written and verbal English communication and active listening.
• Ability to work independently and in a team in a fast-paced environment.
• Strong problem-solving, multitasking, and attention to detail.

Responsibilities

• Greet and assist customers by phone and in person to strengthen satisfaction.
• Handle billing, payments, service-plan questions, and resolve routine needs.
• Maintain accurate customer account information and records.
• Provide basic technical troubleshooting using scripts and resources.
• Triages inquiries and creates complete trouble tickets for timely resolution.
• Route and escalate requests to appropriate teams per procedures.
• Protect confidential information and follow policies.

Skills

Technical aptitude

Communication skills

Leadership

Culture fit

Education

High school diploma or GED

Tools

CRM systems

Billing software

Ticketing/helpdesk

Job description

New Paris Tech in New Paris, IN is seeking a Customer Service Representative to organize and handle day-to-day customer activities, deliver exceptional service, resolve routine issues, and retain customers.

The role requires strong communication, technical aptitude, and the ability to work with teams in a fast-paced environment. Competitive pay and benefits are offered; core hours 8am-5pm, Monday through Friday.