Service Desk Pro: Tech Support & Customer Care

TEKsystems; Indianapolis (IN); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Job summary

TEKsystems is seeking a Service Desk professional in Indianapolis, IN for a contract role. You will handle customer inquiries, diagnose issues, and document resolutions, providing timely support across mixed Windows and Mac environments.

The position requires 2+ years of customer service or technical support experience, strong communication, and the ability to work in a dynamic, team-oriented setting. Hybrid work arrangement in Indianapolis and a focus on reliable, customer-first service.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or technical support experience required.
• Experience diagnosing and solving end-user issues in Windows, MacOS, and network environments.
• Ability to document accurately in a ticket/tracking system and communicate clearly.

Responsibilities

• Provide excellent customer service to callers and users.
• Diagnose and translate service needs into actionable tickets.
• Communicate with customers and colleagues clearly, both verbally and in writing.
• Interface with internal teams to ensure timely resolution of issues.
• Adhere to policies to deliver consistent service experiences.
• Utilize knowledge base to drive first-level solutions.
• Maintain data center-related infrastructure within scope of role.
• Participate in weekend staff meetings and occasional training when scheduled.
• Monitor queues and handle new tasks within set timeframes.
• Contribute to on-call rotation for after-hours support.

Skills

Mixed-OS support

Office 365

Networking basics

Customer service

Communication

Teamwork

Problem solving

Typing accuracy

Education

High School Diploma or GED

Job description

TEKsystems is seeking a Service Desk professional in Indianapolis, IN for a contract role. You will handle customer inquiries, diagnose issues, and document resolutions, providing timely support across mixed Windows and Mac environments.

The position requires 2+ years of customer service or technical support experience, strong communication, and the ability to work in a dynamic, team-oriented setting. Hybrid work arrangement in Indianapolis and a focus on reliable, customer-first service.