Tech-Savvy Customer Support Specialist

Mississippi Department of Employment Security; Clarksdale (MS); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Mississippi Department of Employment Security in Clarksdale, MS is seeking a Customer Service Representative for a full-time, 40-hour work week. The role focuses on assisting customers with product and service information and resolving technical issues as part of a call center team.

You will handle calls, document interactions, maintain CRM data, and contribute to a knowledge base while delivering excellent service.

Qualifications

• Knowledge of company software, services and policies.
• Proficiency with computers and CRM software; strong typing skills.
• Experience in customer service or tech support is preferred.
• Ability to build rapport with clients and multitask effectively.
• Willingness to work a flexible shift schedule.
• Excellent written and verbal communication skills.

Responsabilités

• Answer or make calls and assist customers with questions or concerns.
• Respond to callers efficiently and explain possible solutions.
• Engage in active listening and provide consistent customer service.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of products and services.
• Utilize software, databases, scripts, and tools appropriately.
• Participate in training and learning opportunities.
• Adhere to all company policies and procedures.

Connaissances

CRM software

Typing skills

Written and verbal communication

Time management

Data entry

Customer service

Multitasking

Customer interaction

Formation

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Outils

CRM software

Description du poste

Mississippi Department of Employment Security in Clarksdale, MS is seeking a Customer Service Representative for a full-time, 40-hour work week. The role focuses on assisting customers with product and service information and resolving technical issues as part of a call center team.

You will handle calls, document interactions, maintain CRM data, and contribute to a knowledge base while delivering excellent service.