Data & Systems Support Specialist

State of Mississippi; Jackson (MS); On-site; USD 44,000 - 46,000; Full time

Job summary

State of Mississippi is seeking a Program Specialist III to support and maintain the division's client data tracking system. You will handle user support, ticket resolution, and coordinate with external vendors to ensure system reliability.

Strong analytical abilities and clear communication are essential. The role requires a Bachelor's degree and 2-4 years of technical/system support experience, with proficiency in Microsoft Office and collaboration tools.

Qualifications

• Bachelor's degree and 2–4 years of experience in technical and system support.
• Strong analytical skills and attention to detail.
• Proficient with Microsoft Office and collaboration tools.

Responsibilities

• Provide user support and resolve service tickets for the division's client data tracking system.
• Coordinate with external vendors to implement system updates.
• Perform data analysis and QA to ensure data accuracy and integrity.
• Prepare reports and documentation for program operations.

Skills

Analytical skills

Communication skills

Collaboration

Education

Bachelor's degree

Tools

Microsoft Office

JIRA Software

Teams/Zoom

Job description

State of Mississippi is seeking a Program Specialist III to support and maintain the division's client data tracking system. You will handle user support, ticket resolution, and coordinate with external vendors to ensure system reliability.

Strong analytical abilities and clear communication are essential. The role requires a Bachelor's degree and 2-4 years of technical/system support experience, with proficiency in Microsoft Office and collaboration tools.