Customer Service Associate

Mississippi Department of Employment Security; Clarksdale (MS); On-site; USD 21,000 - 28,000; Full time

Job summary

Mississippi Department of Employment Security in Clarksdale, MS is seeking a Customer Service Representative for a full-time, 40-hour work week. The role focuses on assisting customers with product and service information and resolving technical issues as part of a call center team.

You will handle calls, document interactions, maintain CRM data, and contribute to a knowledge base while delivering excellent service.

Qualifications

• Knowledge of company software, services and policies.
• Proficiency with computers and CRM software; strong typing skills.
• Experience in customer service or tech support is preferred.
• Ability to build rapport with clients and multitask effectively.
• Willingness to work a flexible shift schedule.
• Excellent written and verbal communication skills.

Responsibilities

• Answer or make calls and assist customers with questions or concerns.
• Respond to callers efficiently and explain possible solutions.
• Engage in active listening and provide consistent customer service.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of products and services.
• Utilize software, databases, scripts, and tools appropriately.
• Participate in training and learning opportunities.
• Adhere to all company policies and procedures.

Skills

CRM software

Typing skills

Written and verbal communication

Time management

Data entry

Customer service

Multitasking

Customer interaction

Education

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

CRM software

Job description

This Position is for a Customer Service Representative with a company in Clarksdale, MS. Full time position working 40 hours a week.

Summary

You will be responsible for helping customers by providing product and service information and technical issues as call center team members based on trust and reliability.

Responsibilities

• Answer or make calls and assist customers with questions or concerns regarding their technical needs, complaints and other issues.
• Responding efficiently and accurately to callers, explaining possible solutions ensuring the customer feels supported and valued.
• Engaging in active listening while providing excellent consistent customer service.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Utilizing software, databases, scripts, and tools appropriately.
• Taking part in training and other learning opportunities to expand knowledge.
• Adhering to all company policies and procedures.

Qualifications

• High School Diploma or equivalent.
• Associates or bachelors degree preferred.
• Understanding of company software, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Previous experience in customer service, tech support or other related fields preferred.
• Ability to build rapport with clients while able to prioritize and multitask.
• Maintain a positive and professional demeanor at all times.
• Must be willing to work flexible shift schedule.
• Excellent written and verbal communication skills.
• Strong time management, data entry skills, and decision-making skills.
• Must clear background and drug screening.