Statewide Customer Service Specialist

YoungWilliams; Yazoo City (MS); On-site; USD 30,000 - 40,000; Full time

Job summary

A statewide customer service organization in Yazoo City, Mississippi is seeking a Customer Service Representative (CSR) to provide outstanding service. This role involves answering calls, providing accurate information, and handling customer inquiries effectively. The ideal candidate should have excellent communication skills, proficiency in computer systems, and experience in customer service. A high school diploma is required, with preference given to those with contact center experience. The position focuses on delivering quality service promptly and politely.

Qualifications

• Must possess a high school diploma or equivalent.
• Preferred 2 years of contact center experience.
• Required typing proficiency of at least 30 words per minute.

Responsibilities

• Responds to incoming calls from customers and staff.
• Provides friendly and helpful information to callers.
• Documents customer contact in the automated system.
• Ensures confidentiality of the information.

Skills

Excellent diction

Computer proficiency

Customer service skills

Active listening

Education

High School Diploma or equivalent

Job description

A statewide customer service organization in Yazoo City, Mississippi is seeking a Customer Service Representative (CSR) to provide outstanding service. This role involves answering calls, providing accurate information, and handling customer inquiries effectively. The ideal candidate should have excellent communication skills, proficiency in computer systems, and experience in customer service. A high school diploma is required, with preference given to those with contact center experience. The position focuses on delivering quality service promptly and politely.