Tech-Savvy Customer Support Rep — Orlando | PTO & Tuition Reim

Apex West Solutions; Orlando (FL); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Paid time off

Tuition reimbursement / professional发展

Job summary

Apex West Solutions in Orlando, FL is hiring a Customer Service Rep for a full-time role with a salary range of $55,000 to $74,156 per year. The position involves handling client inquiries, resolving issues, and delivering top-notch support to ensure client satisfaction and retention in a dynamic team environment.

You will collaborate with software developers and fellow CS reps, support onboarding for new clients, and stay informed about industry trends and technologies.

Qualifications

• A high school diploma or equivalent.
• Previous customer service experience, preferably in the tech industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to work well under pressure and meet tight deadlines.
• A passion for technology and a desire to help others succeed.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Troubleshoot and resolve technical issues for our clients.
• Provide exceptional customer service and support.
• Maintain accurate records of customer interactions.
• Assist in the onboarding process for new clients.
• Stay up-to-date with the latest industry trends and technologies.

Skills

Customer service experience

Excellent communication

Problem-solving

Team collaboration

Tech enthusiasm

Education

High school diploma or equivalent

Job description

Apex West Solutions in Orlando, FL is hiring a Customer Service Rep for a full-time role with a salary range of $55,000 to $74,156 per year. The position involves handling client inquiries, resolving issues, and delivering top-notch support to ensure client satisfaction and retention in a dynamic team environment.

You will collaborate with software developers and fellow CS reps, support onboarding for new clients, and stay informed about industry trends and technologies.