Customer Service Representative

Vertex West LLC; Orlando (FL); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Job summary

Vertex West LLC in Orlando, FL is seeking a Customer Service Representative to handle client inquiries and resolve issues with professionalism and efficiency.

You will assist with order status, tracking, and delivery information, maintain records of interactions, and collaborate with internal teams to ensure timely resolutions. The role offers growth opportunities in a dynamic, supportive environment.

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Experience in customer service; logistics or supply chain experience a plus.
• Proficiency with Microsoft Office (Excel/Outlook).

Responsibilities

• Handle incoming customer inquiries and complaints with prompt, accurate responses.
• Assist clients with order status, tracking, and delivery information.
• Maintain organized records of customer interactions and issues.
• Collaborate with internal teams to resolve concerns and ensure timely resolutions.
• Provide exceptional customer service and build strong client relationships.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Vertex West LLC, a key player in logistics and supply chain management, seeks a Customer Service Representative in Orlando, FL. This full-time role involves handling client inquiries and issues with professionalism and efficiency.

Daily tasks include responding to client requests, resolving complaints, and providing information about services. You'll also assist in maintaining client satisfaction and documenting interactions for future reference.

In Orlando, Florida, you'll be part of a collaborative team environment where the workplace is dynamic and filled with opportunities for professional growth and development. The city's vibrant atmosphere and diverse community provide a rich backdrop for your work, while the team's supportive culture fosters a sense of camaraderie and shared success. As you contribute to the team's goals, you'll have the chance to learn from experienced colleagues and take on new challenges that will help you advance in your career. The dynamic nature of the workplace ensures that you'll always be engaged and motivated, with access to resources and training programs designed to support your professional development.

The salary range for this position is between $48,000 and $61,113 per year, which is competitive within the industry. Employees can expect comprehensive health insurance coverage, including medical, dental, and vision plans, to ensure their well-being and that of their families. Additionally, retirement plans are offered to help employees save and plan for their future. Paid time off includes vacation days, sick leave, and holidays, providing a balanced work-life schedule. These benefits contribute to a positive and supportive work environment.

Requirements include a high school diploma or equivalent, excellent communication skills, and experience in customer service. Previous experience in logistics or supply chain is a plus.

• Handle incoming customer inquiries and complaints, providing prompt and accurate responses.
• Assist clients with order status, tracking, and delivery information.
• Maintain a detailed and organized record of customer interactions and issues.
• Collaborate with internal teams to resolve customer concerns and ensure timely resolutions.
• Provide exceptional customer service, fostering strong relationships with clients and building their trust in our company.
• High school diploma or equivalent experience.
• Previous experience in customer service, retail, or a similar role is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.