Tech-Savvy Customer Support Rep, Nashville

Horizon East Solutions; Nashville (TN); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plans

Paid time off

Job summary

Horizon East Solutions in Nashville, TN, is seeking a Customer Service Representative to handle client inquiries, resolve issues, and ensure satisfaction. You will process transactions, update records, and provide exceptional service.

Join a team focused on professional, customer-centric service. English proficiency, strong communication, and CRM experience are valued as you learn about our products and contribute to ongoing improvement.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, preferably in tech.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with account management, troubleshooting, and resolving issues.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to ensure customers receive consistent and high-quality service.
• Identify and address customer needs and concerns, working towards continuous improvement.
• Stay updated on company products, services, and industry trends to provide informed advice.
• Participate in quality assurance processes to maintain and enhance service standards.
• Contribute to the team by providing feedback and suggestions for process improvement.

Skills

Excellent communication

Customer-focused mindset

Experience in customer service

English proficiency

CRM software

Problem-solving

Multitasking

Willingness to learn

Education

High school diploma or equivalent

Tools

CRM software

Job description

Horizon East Solutions in Nashville, TN, is seeking a Customer Service Representative to handle client inquiries, resolve issues, and ensure satisfaction. You will process transactions, update records, and provide exceptional service.

Join a team focused on professional, customer-centric service. English proficiency, strong communication, and CRM experience are valued as you learn about our products and contribute to ongoing improvement.