Customer Service Representative

Horizon East Solutions; Nashville (TN); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plans

Paid time off

Job summary

Horizon East Solutions in Nashville, TN, is seeking a Customer Service Representative to handle client inquiries, resolve issues, and ensure satisfaction. You will process transactions, update records, and provide exceptional service.

Join a team focused on professional, customer-centric service. English proficiency, strong communication, and CRM experience are valued as you learn about our products and contribute to ongoing improvement.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, preferably in tech.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with account management, troubleshooting, and resolving issues.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to ensure customers receive consistent and high-quality service.
• Identify and address customer needs and concerns, working towards continuous improvement.
• Stay updated on company products, services, and industry trends to provide informed advice.
• Participate in quality assurance processes to maintain and enhance service standards.
• Contribute to the team by providing feedback and suggestions for process improvement.

Skills

Excellent communication

Customer-focused mindset

Experience in customer service

English proficiency

CRM software

Problem-solving

Multitasking

Willingness to learn

Education

High school diploma or equivalent

Tools

CRM software

Job description

Horizon East Solutions, a prominent tech company, seeks a Customer Service Representative in Nashville, TN. This full-time position offers a competitive salary range of $55,000 to $76,062 and is open until November 22, 2026.

As a Customer Service Representative, you'll handle client inquiries, resolve issues, and ensure satisfaction. You'll process transactions, update records, and provide exceptional service. Your role involves maintaining accurate records and following company policies.

You’ll collaborate with a team of customer service representatives and support staff. The workplace is in Nashville, TN, with a focus on providing top-notch service. The environment is professional and customer-centric.

The salary range for this position is $55,000 to $76,062 per year, providing a solid financial foundation for employees. In addition to the base salary, the compensation package includes comprehensive health insurance that covers a wide range of medical services, ensuring that employees and their families have access to quality healthcare. The retirement plans offer a variety of options, such as 401(k) plans, to help employees save and invest for their future. Furthermore, the package includes paid time off, allowing employees to take vacations, sick days, and holidays, promoting a healthy work-life balance. This attractive compensation package not only supports professional growth but also demonstrates the company's commitment to the well-being and satisfaction of its employees.

You should have excellent communication skills and a customer-focused mindset. Experience in customer service is preferred, along with strong problem-solving abilities. Proficiency in English is required, and basic computer skills are necessary.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat, providing prompt and accurate responses.
• Assist customers with account management, troubleshooting, and resolving issues.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to ensure customers receive consistent and high-quality service.
• Identify and address customer needs and concerns, working towards continuous improvement.
• Stay updated on company products, services, and industry trends to provide informed advice.
• Participate in quality assurance processes to maintain and enhance service standards.
• Contribute to the team by providing feedback and suggestions for process improvement.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service, preferably in the tech industry.
• Excellent written and verbal communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using CRM software.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Willingness to learn and adapt to new technologies and processes.