Tech-Savvy CSR: Solutions & Parts Expert

Nvenia; Wood Dale (IL); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Health Savings Account

Life Insurance

Short Term Disability

Long Term Disability

401-K

Paid Time Off

Paid Holidays

Résumé du poste

nVenia is seeking a customer service representative to deliver personalized assistance, identify correct parts or solutions, and process orders promptly. You will engage customers by phone, email, or fax, quote prices, and help them select the right parts for their machines using ERP, BOMs, manuals, and drawings.

You will troubleshoot technical issues, collaborate with Field Service, Engineering, and Final Assurance to resolve problems, follow up quotes to close sales, and promote SupportPro

Qualifications

• 2-5 years of Inside Sales or Customer Service experience.
• Experience with ERP systems, Microsoft Office, and Salesforce.
• Ability to read blueprints.

Responsabilités

• Provide personalized customer experience by understanding needs and selling solutions and processing orders.
• Assist customers to identify parts and solutions for their equipment using ERP, BOMs, manuals and drawings.
• Troubleshoot technical problems and coordinate with Field Service, Engineering and Final Assurance to resolve issues.

Connaissances

Customer Focus

Communication

Teamwork

Technical Aptitude

Blueprint Reading

ERP Proficiency

Multi-tasking

Formation

Associate degree

Outils

Salesforce

ERP Systems

Description du poste

nVenia is seeking a customer service representative to deliver personalized assistance, identify correct parts or solutions, and process orders promptly. You will engage customers by phone, email, or fax, quote prices, and help them select the right parts for their machines using ERP, BOMs, manuals, and drawings.

You will troubleshoot technical issues, collaborate with Field Service, Engineering, and Final Assurance to resolve problems, follow up quotes to close sales, and promote SupportPro