Customer Service Rep

Nvenia; Wood Dale (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Health Savings Account

Life Insurance

Short Term Disability

Long Term Disability

401-K

Paid Time Off

Paid Holidays

Job summary

nVenia is seeking a customer service representative to deliver personalized assistance, identify correct parts or solutions, and process orders promptly. You will engage customers by phone, email, or fax, quote prices, and help them select the right parts for their machines using ERP, BOMs, manuals, and drawings.

You will troubleshoot technical issues, collaborate with Field Service, Engineering, and Final Assurance to resolve problems, follow up quotes to close sales, and promote SupportPro

Qualifications

• 2-5 years of Inside Sales or Customer Service experience.
• Experience with ERP systems, Microsoft Office, and Salesforce.
• Ability to read blueprints.

Responsibilities

• Provide personalized customer experience by understanding needs and selling solutions and processing orders.
• Assist customers to identify parts and solutions for their equipment using ERP, BOMs, manuals and drawings.
• Troubleshoot technical problems and coordinate with Field Service, Engineering and Final Assurance to resolve issues.

Skills

Customer Focus

Communication

Teamwork

Technical Aptitude

Blueprint Reading

ERP Proficiency

Multi-tasking

Education

Associate degree

Tools

Salesforce

ERP Systems

Job description

As our CSR you will be responsible for providing customer service excellence with every customer interaction. You will assist customers to identify the correct part and/or solution for their needs, sell the solution and process the orders for prompt delivery. Specific responsibilities include:Responsible for delivering a personalized customer experience by understanding customer needs, providing solutions and ensuring that that solution is delivered accurately and promptly.Assist customers with technical issues, find the correct solution and/or parts for their equipment (needs), sell the solution/parts and quote prices via the phone, fax, or e-mail promptly and accurately.Assist customers to identify the parts they require for their specific machines utilizing the ERP system, Bill of Material system, machine manuals and assembly and part drawings.Assist customers in troubleshooting technical problems. Work closely with the Field Service, Final Assurance and Engineering to solve customer issues.Follow-up on open quotes by contacting customers in order to complete the sale.Process customer quotes and sales orders quickly for prompt delivery.Ensure that every customer is well informed on all SupportPro offerings that apply to their equipment.Follow up customers needs via e-mails, promotional materials, marketing literature, quotes, etc.Execute special promotional offerings by explaining to customers the benefits and value of the promotion.Pro-actively place calls to targeted customers in order to promote SupportPros offerings. Document calls in CRM.Work with Materials team to ensure parts are shipped timely and parts are returned.Assist Accounting with collection efforts when input from the parts team is required.POSITION SPECIFIC COMPETENCIES:Customer FocusedCommunication proficiency (written and oral)Professional and customer friendly telephone mannerTeamworkTechnical AptitudeTechnical KnowledgeProficiency in blueprint readingAccuracy of order processingComputer proficiency - Word, Excel, Safeforce, ERPProficiency in multi-tasking in a fast-paced environmentPOSITION REQUIREMENTS:2-5 years of experience in Inside Sales or Customer Service.Associates degree preferred.Some experience with ERP Systems, Microsoft Office Suite and Salesforce.Some ability to read blueprints.Prior experience in a manufacturing environment, with knowledge of machines and machine components preferred.We offer our staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays.nVenia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.