Customer Service Rep

Duravant; Wood Dale (IL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Time Off

Paid Holidays

Life Insurance

Short Term Disability

Long Term Disability

FSA including Dependent Care

Job summary

Duravant is seeking an experienced Inside Sales/Customer Service professional in Wood Dale, IL to deliver tailored solutions and drive orders. The role emphasizes accurate quoting, BOM-based part identification, and proactive communication with customers.

A two-year degree is required with ERP and Salesforce familiarity. The position involves daily collaboration with engineering, materials, and accounting to ensure timely delivery and customer satisfaction.

Qualifications

• 2-5 years of experience in Inside Sales or Customer Service.
• Associates degree preferred.
• Experience with ERP Systems, Microsoft Office and Salesforce.

Responsibilities

• Deliver personalized customer experiences by understanding needs and providing solutions.
• Assist customers with technical issues, quote prices and parts via phone, fax, or email.
• Identify required parts using ERP and BOM, reference manuals and drawings.
• Troubleshoot technical problems with Field Service, Final Assurance and Engineering teams.
• Follow up on quotes to complete sales.
• Process quotes and sales orders for prompt delivery.
• Inform customers about SupportPro offerings and benefits.
• Promote promotions through calls, emails, and materials.
• Document calls in CRM and coordinate with Materials for timely shipping.
• Assist with collections when needed.

Skills

Customer Focused

Communication proficiency

Telephone manners

Teamwork

Technical Aptitude

Technical Knowledge

Blueprint reading

Order processing accuracy

Computer proficiency

Multi-tasking

Education

Two-year degree

Associates degree preferred

Tools

ERP systems

Salesforce

Microsoft Office Suite

Job description

Job Details

Level: Experienced, Job Location: Wood Dale, IL 60191, Position Type: Full Time, Education Level: 2 Year Degree, Salary Range: $20.70 - $31.15 Hourly, Travel Percentage: 0%, Job Shift: Day, Job Category: Customer Service.

Responsibilities

• Responsible for delivering a personalized customer experience by understanding customer needs, providing solutions and ensuring that that solution is delivered accurately and promptly.
• Assist customers with technical issues, find the correct solution and/or parts for their equipment (needs), sell the solution/parts and quote prices via the phone, fax, or e-mail promptly and accurately.
• Assist customers to identify the parts they require for their specific machines utilizing the ERP system, Bill of Material system, machine manuals and assembly and part drawings.
• Assist customers in troubleshooting technical problems. Work closely with the Field Service, Final Assurance and Engineering to solve customer issues.
• Follow-up on open quotes by contacting customers in order to complete the sale.
• Process customer quotes and sales orders quickly for prompt delivery.
• Ensure that every customer is well informed on all SupportPro offerings that apply to their equipment.
• Follow up customers needs via e-mails, promotional materials, marketing literature, quotes, etc.
• Execute special promotional offerings by explaining to customers the benefits and value of the promotion.
• Pro-actively place calls to targeted customers in order to promote SupportPros offerings. Document calls in CRM.
• Work with Materials team to ensure parts are shipped timely and parts are returned.
• Assist Accounting with collection efforts when input from the parts team is required.

Position Specific Competencies

• Customer Focused
• Communication proficiency (written and oral)
• Professional and customer friendly telephone manner
• Teamwork
• Technical Aptitude
• Technical Knowledge
• Proficiency in blueprint reading
• Accuracy of order processing
• Computer proficiency - Word, Excel, Safeforce, ERP
• Proficiency in multi-tasking in a fast-paced environment

Qualifications

• 2-5 years of experience in Inside Sales or Customer Service.
• Associates degree preferred.
• Some experience with ERP Systems, Microsoft Office Suite and Salesforce.
• Some ability to read blueprints.
• Prior experience in a manufacturing environment, with knowledge of machines and machine components preferred.

Benefits

We offer our staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Health Savings Account, Life Insurance, Short Term Disability, Long Term Disability, 401-K, Paid Time Off, and Paid Holidays.

Equal Employment Opportunities

nVenia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.