Spare Parts Coordinator

Nercon Conveyor Systems; Neenah (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading conveyor systems provider located in Neenah, Wisconsin, is seeking a Spare Parts Coordinator. The role involves assisting customers with spare parts orders, generating accurate quotes and processing orders. A strong mechanical aptitude and excellent communication skills are essential. Candidates should have experience in automated capital equipment environments and proficiency in CAD software like AutoCAD. This position is primarily office-based with minimal physical exertion involved.

Qualifications

• Two or more years of experience in automated capital equipment environment.
• Ability to read and interpret technical procedures and layout drawings.
• Experience in a sales and engineering environment.

Responsibilities

• Develop quotes and budgets for spare parts requests.
• Interface with customers to verify spare parts requirements.
• Generate requests and evaluate bids from vendors.
• Research for parts solutions in document manager.
• Prepare new order and change order paperwork.
• Maintain data in CRM system.
• Participate in process improvement projects.

Skills

Strong mechanical aptitude

Communication skills

CAD software proficiency

Microsoft Office proficiency

Problem-solving skills

Teamwork

Customer service skills

Sales experience

Logical problem-solving

Education

High school diploma or equivalent

College degree or coursework

Tools

AutoCAD

Solidworks

Inventor

Job description

Reports To:Application & Proposal Manager

Summary:

The Spare Parts Coordinator will be responsible for assisting customers to fulfill spare parts orders. This entails generating accurate quotes and processing orders within Nercon's system. This is a customer-facing position that requires an eye for detail, technically oriented, a high level of accuracy, and strong customer responsiveness.

Essential Duties and Responsibilitiesinclude the following:

• Develop quotes and budgets for spare parts requests.
• Interface with Application Proposal group and customers to verify spare parts requirements.
• Generate requests for, and evaluate bids from, outside vendors/suppliers for materials and subcontracted services.
• Research in document manager for purchased and manufactured parts solutions.
• Using CAD software to view drawings.
• Prepare new order and change order paperwork.
• Maintain accurate data for opportunities in CRM system, when applicable.
• Interface with the key internal personnel when needed.
• Actively participate in department-related process improvement projects.
• Other duties as assigned.

Qualifications:

• Strong mechanical aptitude.
• Ability to communicate clearly and effectively with customers as well as multiple internal departments.
• Ability to view basic two-dimensional and three-dimensional mechanical layout designs using computer aided design tools such as AutoCAD, Solidworks and Inventor.
• Proficient in Microsoft Office applications (Outlook, Word, Excel).
• Use appropriate problem-solving methods to identify, analyze, and solve problems in a sales and engineering environment.
• Ability to learn new concepts as well as utilize existing concepts to develop them into finished proposal solutions.
• Ability to read, analyze, and interpret technical procedures and plant/equipment layout drawings.
• Ability to work with mathematical concepts such as fundamentals of plane geometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to financial and practical situations.
• Function effectively and productively within a team-focused work group.
• Have excellent customer service, interpersonal and intrapersonal skills.
• Sales experience and detailed understanding of a spare parts business.
• Possess logical problem-solving capabilities.

Education and/or Experience:

High school diploma or equivalent. A college degree or coursework in pursuit of a college / technical college degree is a plus. Two or more years of experience in automated capital equipment environment.

Certificates, Licenses, Registrations:

Current driver's license with acceptable driving record as defined in Nercon Employee Handbook.

Physical Requirements:

Minimal level of physical exertion. Required to sit, reach, operate office equipment, walk, and stand.

Majority of time spent in an office. When on production floor, safety PPR is required as needed.

Please note: This position does not offer visa sponsorship. Candidates must be legally authorized to work in [country/region] without the need for current or future visa sponsorship.