Tech-Savvy CSR - On-Site, Hilliard (FT)

Corporate Logo; Hilliard (OH); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Competitive Employee Discount

Tuition Reimbursement and Education

Paid Time Off

401(k) Retirement Plan with Company M

Vendor and Company Training

Clear Career Growth and Advancement

Job summary

Micro Center is seeking self-motivated, results-oriented full-time Customer Service Contact Center Representatives to join our team at the Corporate Office in Hilliard, OH. You’ll contribute to a best-in-class customer experience as you help customers find the right technology solutions. Shift is 10:00 a.m.

to midnight with weekend availability, starting pay of $17.50 per hour. This role suits those who thrive in retail, enjoy learning new skills, and are passionate about delivering exceptional

Qualifications

• High school diploma required; one year of experience in customer service or a related field preferred.
• Strong listening, critical thinking, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Accurate and efficient typing proficiency.
• Ability to multitask effectively while managing priorities.
• Flexible and adaptable when working with diverse customer needs and personalities.
• Passion for technology and products is a definite plus.

Responsibilities

• Handle high volumes of inbound customer interactions via phone, chat, text, and email.
• Maintain knowledge of consumer electronics and related technology.
• Assess customer needs, gather and clarify information, troubleshoot concerns, and provide solutions.
• Deliver personalized support to enhance customer experience and satisfaction.
• Document customer interactions and update records in systems and databases.
• Build and maintain positive working relationships to support team success.
• Consistently achieve individual and team performance goals.

Skills

Customer service

Typing

Communication

Multitasking

Problem solving

Tech interest

Education

High school diploma

Tools

CRM software

Job description

Micro Center is seeking self-motivated, results-oriented full-time Customer Service Contact Center Representatives to join our team at the Corporate Office in Hilliard, OH. You’ll contribute to a best-in-class customer experience as you help customers find the right technology solutions. Shift is 10:00 a.m.

to midnight with weekend availability, starting pay of $17.50 per hour. This role suits those who thrive in retail, enjoy learning new skills, and are passionate about delivering exceptional