Tech-Savvy Call Center Pro — Billing, Service & Support

att; Mesa (AZ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Paid Time off

Parental Leave

Health/Dental/Vision

401(k)

Job summary

AT&T in Mesa, Arizona is hiring a full-time Business Premier Service Consultant (Call Center Customer Service Representative). You will support business customers with billing, service changes, troubleshooting, and sales, using multiple tools to resolve issues and update accounts.

You will reap rewards like employee discounts, tuition reimbursement, PTO, parental leave, and comprehensive health coverage. Weekly hours are 40, with shifts between 5 am and 10 pm, Monday through Sunday.

Qualifications

• At least one year of customer service experience preferred.
• Call center experience preferred.

Responsibilities

• Instill confidence and loyalty in customers through thoughtful listening and clear communication.
• Simplify and explain customer bills, rate plans and features of AT&T’s products and services.
• Troubleshoot and resolve customer-impacting issues across networks and devices.
• Engage Tier 3 support and vendors to resolve service faults.
• Assist with WLNP, relocations, and prepaid service as needed.
• Manage activations, service changes and billing-related inquiries.

Skills

Customer service

Call center experience

Job description

AT&T in Mesa, Arizona is hiring a full-time Business Premier Service Consultant (Call Center Customer Service Representative). You will support business customers with billing, service changes, troubleshooting, and sales, using multiple tools to resolve issues and update accounts.

You will reap rewards like employee discounts, tuition reimbursement, PTO, parental leave, and comprehensive health coverage. Weekly hours are 40, with shifts between 5 am and 10 pm, Monday through Sunday.