Sales-Driven Tech Support & Customer Solutions Consultant

att; Richardson (TX); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Medical/dental coverage

401(k) plan

Tuition reimbursement

Paid time off

Employee discounts up to 50%

Job summary

AT&T in Richardson, Texas is seeking a Business Premier Service Consultant to support Business customers with inquiries across products and services. You will resolve issues, explain bills and rate plans, and coordinate with Tier 3 support to deliver first‑call resolution.

You must have call center or customer service experience, be flexible with schedules, and be willing to work onsite in our call centers. The role offers strong benefits and opportunities to grow with a leading tech company.

Qualifications

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation.
• Desire to work onsite in one of our call centers.

Responsibilities

• Assist Business customers with requests, questions, and inquiries on all products and services offered.
• Explain customer bills, rate plans, and features of AT&T’s products and services.
• Engage Tier 3 support and vendors to address issues and provide customer resolution.
• Handle WLNP, relocations, combined bill support, after hours inquiries and pre-paid service.

Skills

Call center experience

Customer service experience

Flexibility with schedule

Onsite work

Job description

AT&T in Richardson, Texas is seeking a Business Premier Service Consultant to support Business customers with inquiries across products and services. You will resolve issues, explain bills and rate plans, and coordinate with Tier 3 support to deliver first‑call resolution.

You must have call center or customer service experience, be flexible with schedules, and be willing to work onsite in our call centers. The role offers strong benefits and opportunities to grow with a leading tech company.