Call Center Customer Service Representative

att; Mesa (AZ); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Paid Time off

Parental Leave

Health/Dental/Vision

401(k)

Job summary

AT&T in Mesa, Arizona is hiring a full-time Business Premier Service Consultant (Call Center Customer Service Representative). You will support business customers with billing, service changes, troubleshooting, and sales, using multiple tools to resolve issues and update accounts.

You will reap rewards like employee discounts, tuition reimbursement, PTO, parental leave, and comprehensive health coverage. Weekly hours are 40, with shifts between 5 am and 10 pm, Monday through Sunday.

Qualifications

• At least one year of customer service experience preferred.
• Call center experience preferred.

Responsibilities

• Instill confidence and loyalty in customers through thoughtful listening and clear communication.
• Simplify and explain customer bills, rate plans and features of AT&T’s products and services.
• Troubleshoot and resolve customer-impacting issues across networks and devices.
• Engage Tier 3 support and vendors to resolve service faults.
• Assist with WLNP, relocations, and prepaid service as needed.
• Manage activations, service changes and billing-related inquiries.

Skills

Customer service

Call center experience

Job description

This full-time position reports to 1355 W University Dr, Mesa, AZ location. If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily goals, you’ll help our customers stay connected to what matters the most.

How you’ll make an impact

As a Business Premier Service Consultant (Call Center Customer Service Representative), you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales and technical support for all AT&T products and services. You’ll use multiple tools to resolve issues, update accounts and handle inquiries about rate plans, devices, network coverage, returns and more. By applying strong problem-solving and communication skills, you’ll deliver excellent customer experience, collaborate with teams and stay up to date with the latest technology and offerings.

What your day-to-day will look like

• Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
• Simplify and explain customer bills, rate plans and features of AT&T’s products and services.
• Troubleshoot and resolve customer-impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.
• Engage Tier 3 support (network and IT), third-party vendors and suppliers as needed to resolve service faults and provide customer resolutions.
• Support wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries and pre-paid service.
• Assist customers with the latest products and services, such as air cards, USB devices, AT&T-provided software and applications.
• Manage all aspects of customer accounts, including activations, service changes, credit checks, collections and maintenance of accurate records and reports.
• Interface with other departments, distribution centers and management to resolve order, return, inventory and escalation issues.
• Support returns, exchanges, upgrades, accessory orders, missing order requests and inventory management for various locations.
• Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency

Our Business Premier Service Consultants earn $25.25 USD per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits:

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

What we’re looking for

• At least one year of customer service experience preferred; call center experience preferred.
• Flexibility to work any schedule during hours of operation is essential 5 am - 10 pm, Monday -Sunday (2 days off). Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions.

Weekly Hours: 40

Time Type: Regular

Location: Mesa, Arizona

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.