Premier Contact Center Pro: Service, Sales & Retention

AT&T; Miami (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Paid Time off

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Life insurance

Disability Benefits

EAP

Wellness programs

Job summary

AT&T is seeking a Premier Service Consultant in Miami. You will engage customers by phone, chat, and email to provide solutions, explain charges, and promote services. A flexible 40-hour week including nights and weekends is required, with paid training and onboarding.

You will help acquire, service, and retain customers while delivering exceptional experiences and loyalty to AT&T’s offerings. This role emphasizes clear communication and proactive problem solving in a tech-driven environment.

Qualifications

• Customer service oriented requirements and ability to handle multiple channels (calls, chat, email).
• Ability to resolve billing, service, and payment issues accurately.
• Willingness to work a flexible schedule including nights, weekends, and overtime.

Responsibilities

• Handle customer interactions via calls, chats, and emails in a fast-paced environment.
• Explain bills and product features clearly to customers.
• Troubleshoot basic issues and escalate if needed to higher support.

Skills

Unwavering Customer Focus

Strong Work Ethic

Adaptability

Problem-Solving Skills

Attention to Details

Job description

AT&T is seeking a Premier Service Consultant in Miami. You will engage customers by phone, chat, and email to provide solutions, explain charges, and promote services. A flexible 40-hour week including nights and weekends is required, with paid training and onboarding.

You will help acquire, service, and retain customers while delivering exceptional experiences and loyalty to AT&T’s offerings. This role emphasizes clear communication and proactive problem solving in a tech-driven environment.