Premier Call Center Advisor Billing & Tech Support

att; Richardson (TX); On-site; USD 55,727,000 - 75,256,000; Full time

Benefits offered by this job

Employee discounts

Tuition reimbursement

Paid time off

Parental leave

Health insurance

Dental coverage

Vision coverage

401(k) plan

Disability benefits

Life insurance

EAP

Wellness programs

Job summary

AT&T is hiring a Business Premier Service Consultant in Richardson, TX. You will support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services.

You will use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. Expect to collaborate with Tier 3 support and other departments to deliver excellent customer experiences.

Qualifications

• At least one year of customer service experience preferred; call center experience preferred.
• Flexibility to work any schedule during hours of operation; may include day, evening, weekend, or holiday hours.
• Unwavering customer focus and strong work ethic.

Responsibilities

• Instill confidence and loyalty in customers through listening and clear communication; service and retain customers.
• Explain customer bills, rate plans, and features of AT&T products and services.
• Troubleshoot and resolve issues spanning networks, devices, provisioning, and billing.

Skills

Customer service

Call center

Flexibility

Customer focus

Work ethic

Problem solving

Attention to detail

Job description

AT&T is hiring a Business Premier Service Consultant in Richardson, TX. You will support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services.

You will use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. Expect to collaborate with Tier 3 support and other departments to deliver excellent customer experiences.