Tech-Savvy Automotive Advisor

Pat Milliken Ford; Redford Charter Township (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekends Off

Competitive pay

Promote from within

401(K)

Health benefits

Dental

Vision

Paid vacation after one year

Blue Cross/Blue Shield

Family environment

Job summary

Pat Milliken Ford in Redford Charter Township, MI seeks a tech-savvy service support specialist. No automotive experience is required, but a passion for helping customers and the ability to explain new technologies is essential.

You will educate customers on Ford technologies, assist with SYNC, FordPass App, and navigation, and respond to inquiries by phone and email. Weekend off benefits and growth opportunities welcome you to join our family environment.

Qualifications

• Must be tech savvy and able to explain new technology clearly.
• Prior experience in customer service is required or strongly preferred.
• IT, computer network and PC support experience is beneficial.

Responsibilities

• Educating customers about Ford's new vehicle technologies.
• Demonstrating and assisting with SYNC, SYNC 3/4 and SYNC AppLink.
• Assisting with FordPass App setup and use.
• Helping customers with Navigation Systems.
• Responding to customer requests via email and phone.
• Making outbound follow-up calls to customers.
• Other responsibilities as needed.

Skills

Tech savvy

Customer service

IT/network experience

Job description

Pat Milliken Ford in Redford Charter Township, MI seeks a tech-savvy service support specialist. No automotive experience is required, but a passion for helping customers and the ability to explain new technologies is essential.

You will educate customers on Ford technologies, assist with SYNC, FordPass App, and navigation, and respond to inquiries by phone and email. Weekend off benefits and growth opportunities welcome you to join our family environment.