Automotive Technology Specialist

Pat Milliken Ford; Redford Charter Township (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Weekends Off

Competitive pay

Promote from within

401(K)

Health benefits

Dental

Vision

Paid vacation after one year

Blue Cross/Blue Shield

Family environment

Job summary

Pat Milliken Ford in Redford Charter Township, MI seeks a tech-savvy service support specialist. No automotive experience is required, but a passion for helping customers and the ability to explain new technologies is essential.

You will educate customers on Ford technologies, assist with SYNC, FordPass App, and navigation, and respond to inquiries by phone and email. Weekend off benefits and growth opportunities welcome you to join our family environment.

Qualifications

• Must be tech savvy and able to explain new technology clearly.
• Prior experience in customer service is required or strongly preferred.
• IT, computer network and PC support experience is beneficial.

Responsibilities

• Educating customers about Ford's new vehicle technologies.
• Demonstrating and assisting with SYNC, SYNC 3/4 and SYNC AppLink.
• Assisting with FordPass App setup and use.
• Helping customers with Navigation Systems.
• Responding to customer requests via email and phone.
• Making outbound follow-up calls to customers.
• Other responsibilities as needed.

Skills

Tech savvy

Customer service

IT/network experience

Job description

Pat Milliken Ford has been family owned and operated since 1959. We are proud to be one of the largest Ford dealers in the nation and know that customer satisfaction is the key to our success. Pat Milliken Ford has been awarded the President's Award for excellence in customer satisfaction by Ford Motor Company for the last 25 years in a row. We are the only dealer in the State of Michigan to achieve this designation and we are proud of our entire sales and service team for their efforts.

Pat Milliken Ford will do all it can to promote their employee’s growth within the store and offers a wide range of benefits including weekends off for all employees.

What We’re Looking For:

If you are tech savvy, have great customer service skills, and want to build a career working with exciting new products we look forward to talking with you. The ideal candidate must have a strong desire to succeed. Our technology specialists come from a variety of backgrounds and industries. You don’t have to have automotive experience to be successful but you should have experience providing exceptional customer service.

What We Offer:

• Weekends Off
• Superior industry pay
• Competitive and motivating environment
• Dedicated leadership team
• Promote from within culture
• Collaborative, family environment
• 401(K)
• Blue Cross/Blue Care Network for employee and eligible family members (PPO or HMO)
• Dental
• Vision
• Paid vacation after one year

Responsibilities:

• Educating customers about Ford's exciting and cutting-edge new vehicle technologies
• Demonstrating and assisting customers in setting up and using SYNC, SYNC 3, SYNC 4 and SYNC AppLink
• Demonstrating and assisting customers in setting up and using the FordPass App
• Demonstrating and assisting customers in setting up Navigation Systems
• Responding to customer support requests via e-mail and phone
• Making outbound follow up phone calls to customers
• Various other responsibilities

Job Requirements

• Must be tech savvy - the kind of person that picks up new technology quickly and can explain it to others
• While IT, computer network and PC Support experience are not requirements for this job, those additional skills would be beneficial and given consideration toward level of pay
• Prior experience in customer service - must be comfortable interacting with customers
• Experience with a variety of cell phones, apps, MP3 players and streaming services, navigation systems, etc. is strongly preferred
• Good driving record is required
• Must hold a valid driver's license
• Must be willing to submit to a background check and drug screen