Tech & Sales Repair Specialist — In-Store

Hamilton Island Enterprises; Virginia (MN); On-site; AUD 52,000 - 68,000; Full time

Job summary

PTC Phone Tech & Comm in North Lakes is seeking a Full‑Time Customer Service Sales and Device Technician to join our North Lakes Store. You will be focused on delivering an exceptional customer experience, supporting sales, and learning basic mobile device repairs.

In a fast-paced retail environment you will diagnose and repair electronic and mechanical devices, troubleshoot faults, manage repair queues, and work as part of a friendly team; IRP Certificate training is provided if you don't

Qualifications

• A genuine passion for mobile & tech
• Flexibility to work at least one day on the weekend
• Experience working to and exceeding budgets and KPI's
• Motivated attitude to achieve goals and commissions
• Passion for an excellent customer experience
• Understanding of sales processes and techniques
• Ability to learn quickly and think on your feet
• Ability to lift up to 25kg

Responsibilities

• Providing exceptional customer service and support at all times
• Assisting our frontline staff with sales when in store
• Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
• Troubleshooting faults and performing in-depth inspections
• Working independently to manage repair queues while keeping quality front of mind
• Maintaining a safe, clean, and well-organised workbench
• Being a team player – supporting your team and growing your skills
• IRP Certificate training provided if not already possessed

Job description

PTC Phone Tech & Comm in North Lakes is seeking a Full‑Time Customer Service Sales and Device Technician to join our North Lakes Store. You will be focused on delivering an exceptional customer experience, supporting sales, and learning basic mobile device repairs.

In a fast-paced retail environment you will diagnose and repair electronic and mechanical devices, troubleshoot faults, manage repair queues, and work as part of a friendly team; IRP Certificate training is provided if you don't