Beach Sports Attendant

Hamilton Island Enterprises; Virginia (MN); On-site; AUD 52,000 - 68,000; Full time

Job summary

PTC Phone Tech & Comm in North Lakes is seeking a Full‑Time Customer Service Sales and Device Technician to join our North Lakes Store. You will be focused on delivering an exceptional customer experience, supporting sales, and learning basic mobile device repairs.

In a fast-paced retail environment you will diagnose and repair electronic and mechanical devices, troubleshoot faults, manage repair queues, and work as part of a friendly team; IRP Certificate training is provided if you don't

Qualifications

• A genuine passion for mobile & tech
• Flexibility to work at least one day on the weekend
• Experience working to and exceeding budgets and KPI's
• Motivated attitude to achieve goals and commissions
• Passion for an excellent customer experience
• Understanding of sales processes and techniques
• Ability to learn quickly and think on your feet
• Ability to lift up to 25kg

Responsibilities

• Providing exceptional customer service and support at all times
• Assisting our frontline staff with sales when in store
• Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
• Troubleshooting faults and performing in-depth inspections
• Working independently to manage repair queues while keeping quality front of mind
• Maintaining a safe, clean, and well-organised workbench
• Being a team player – supporting your team and growing your skills
• IRP Certificate training provided if not already possessed

Job description

Customer Service Consultant

PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range consists of high‑quality mobile phone cases, a wide selection of phone screen protection, individually selected repair parts and accessories backed by our exceptionable and friendly customer service. We also offer IOT devices & Smart Tech for the home and workplace!

About the role

PTC are currently seeking a Full‑Time team member who is dedicated and driven Customer Service Sales and Device Technician in our North Lakes Store !

Reporting to the Store Manager, you will be familiar with working in a fast paced and dynamic retail environment. We will provide training in basic mobile device repairs so you must be willing to learn new skills and enjoy variety in a role. Not only will you be a key part of the team you will live for sales, delighting your customers every step of the way. Confident and willing to go the extra mile for your loyal and returning customers.

Your Day‑to‑Day Will Include

• Available in store
• IRP Certified preferred
• Providing exceptional customer service and support at all times
• Assisting our frontline staff with sales when in store
• Diagnosing and repairing electronic and mechanical devices – fast, safe, and to the highest standard
• Troubleshooting faults and performing in‑depth inspections
• Working independently to manage repair queues while keeping quality front of mind
• Maintaining a safe, clean, and well‑organised workbench
• Being a team player – supporting your team and growing your skills
• IRP Certificate training provided if not already possessed

To be successful for this role, you will have:

• A genuine passion for mobile & tech!
• Flexibility to work at least one day on the weekend
• Experience working to and exceeding all budgets and KPI’s
• A hard working and motivated attitude to achieve goals and commissions
• A passion for an excellent customer experience
• An understanding of sales processes and techniques
• An ability to learn new things quickly and think on your feet!
• Ability to lift up to 25kg