Phone Repair Technician & In-Store Customer Advisor

PMH Tech Services, LLC; Newnan (GA); On-site; USD 18,000 - 28,000; Full time

Job summary

uBreakiFix is seeking a dedicated team member to diagnose, troubleshoot and repair a variety of devices while delivering excellent customer service. You will explain issues clearly, provide repair estimates and safeguard accurate records of each repair throughout the process.

The role emphasizes a welcoming store environment, strong communication with customers, and maintaining high quality standards across all repairs. This is a full-time, in-person position with a focus on teamwork.

Qualifications

• Requires strong customer service and problem-solving abilities.
• Excellent written and oral communication skills.
• Ability to work flexible hours, including weekends.
• High school diploma or GED.
• Proficient in Microsoft Office.

Responsibilities

• Diagnose, troubleshoot and repair devices.
• Provide repair estimates and explain issues to customers.
• Maintain accurate repair records and inventory.
• Greet customers and ensure a positive experience.
• Answer store calls professionally.
• Keep the store clean and organized.
• Meet uBreakiFix quality standards.

Skills

Customer service

Technical skills

Organizational skills

Communication skills

Microsoft Office

Flexible hours

High school diploma

Education

High school diploma or GED

A+ Certification

ACMT certification

Tools

Microsoft Office

Job description

uBreakiFix is seeking a dedicated team member to diagnose, troubleshoot and repair a variety of devices while delivering excellent customer service. You will explain issues clearly, provide repair estimates and safeguard accurate records of each repair throughout the process.

The role emphasizes a welcoming store environment, strong communication with customers, and maintaining high quality standards across all repairs. This is a full-time, in-person position with a focus on teamwork.